Terms & Conditions

Purchasing goods and visiting our website.

Types of information we may collect from you

We may collect, store, and use the following kinds of personal information about individuals who visit and use our website:

• Information You Supply to Us: You may supply us with information about you by placing an order via our account portal or filling in forms on our website. This includes information you provide when you submit a contact/subscriber form. The information you give us may include your name, address, e-mail address, phone number and payment details.

• Payment information: the strictest privacy settings apply by default when handling your payment information. See our Privacy Policy.



• Information Our Website Automatically Collects About You: With regard to each of your visits to our website, we may automatically collect information including the following:
• Technical information including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system, and platform;
• Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded, and download errors.

Cookies & Privacy

We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. See our Cookie and Privacy Policy for full details.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Privacy and Cookie Policy.

Shipping (Mainland UK only)

We regret that we can only currently ship to mainland UK (this includes England, Wales, Northern Ireland and Scotland). We use Royal Mail Tracked 48® for all parcels. Should you like us to send your order via Next Day Delivery please contact us directly.

Refund & Returns Policy

Returns are the responsibility of the purchaser. You will have received a returns form with your order. Please fill out this form and return with your item/s to the following address:

HOUSLEY Clothing Ltd, Pear Tree Cottage, Neighbourne, Oakhill, BA3 5BQ.

You can return all unworn purchases in perfect condition up to 14 days after they have been delivered. For

hygiene reasons headwear is non-returnable. We do advise returning orders to us via a tracked and signed for service, as we cannot take any responsibility for parcels that are lost or damaged before they reach us. Once we receive your return, we will assess the goods and your refund will be credited to the original method of payment

(within 3–5 working days) or exchanged, depending on available stock.

In the unlikely event the item/s received are faulty upon delivery, you have the right to contact us to discuss a full refund, a repair or a replacement up to 30 days after delivery. Should the product become faulty as a result of being damaged by wear and tear, an accident or misuse, then HOUSLEY Clothing Ltd will not be held responsible.

Please contact us via email if you're concerned about a complaint.

Third party links

Our site may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully ("Subject Access Right"). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing via email. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the

Your Rights Under GDPR

Under GDPR, you have the following rights:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is incorrect.

Any subject access request must be made in writing via email. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Contact

Questions, comments and requests regarding any of our terms are welcomed and should be emailed.